Your appointments are very important to all Mellior team members. The time allocated for an appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for appointment changes and for cancellations!
We ask you to realize that when you forget your appointment or fail to cancel with enough notice in advance, we miss out on an opportunity to fill that time slot, and our standby clients miss the chance to receive our services.
1. Less than 24 hours’ notice will result in a fee of 20% of the reserved service price.
2. “No show” will likewise be charged 50% of the booked service.
3. Cancellation of an appointment made within 24 hours prior will require at least 4 hours’ notice.
A failure to provide it will result in a fee equal to 20% of the reserved service cost.
4. Should you arrive more than 15 minutes late for your appointment, we cannot guarantee that we will provide the service. If we cannot accommodate you, 20% will be charged. We will try our best to reschedule your appointment for another time that suits you.
The purpose of this cancellation policy is to enable us to inform our standby clients of any availability, keep our schedule filled, thus providing better service for each one of our established and future clients.
Thank you for viewing and supporting our cancellation terms and conditions.